Shipping policy
Thank you for choosing Firefly. We're dedicated to providing you with an exceptional shopping experience globally. Our shipping policy ensures that your orders are delivered safely and promptly to your doorstep.
Should you have any questions or concerns or require assistance, please do not hesitate to contact our dedicated customer service team. We are here to support you at any time. We only support delivery to the countries listed in the table (Delivery Area And Cost) below. If your region/country is not listed below, please contact our customer service: global@t-firefly.com.
Our cooperating carriers: FedEx, DHL, UPS, SF Express
Delivery Area And Cost
| Country/Region | 0.001-2kg | 2.0001-3kg | 3.0001-4kg | 4.0001-5kg | 5.0001-6kg | 6.0001-7kg | 7.0001-8kg | 8.0001-9kg | 9.0001-10kg |
|---|---|---|---|---|---|---|---|---|---|
| Japan, Taiwan, Hong Kong, Macau | $15 | $20 | $25 | $30 | $35 | $40 | $45 | $50 | $55 |
| Indonesia, Philippines | $25 | $30 | $40 | $50 | $60 | $70 | $80 | $85 | $95 |
| South Korea | $25 | $35 | $35 | $45 | $45 | $55 | $55 | $65 | $65 |
| Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United States, Australia, New Zealand, Austria, Belgium, Denmark | $30 | $45 | $55 | $65 | $75 | $85 | $95 | $105 | $115 |
| Canada, United Kingdom | $40 | $50 | $60 | $75 | $85 | $95 | $105 | $115 | $130 |
| Hungary, India, Israel, Laos, Myanmar, Poland, Saudi Arabia, Turkey, United Arab Emirates, Vietnam, Bangladesh, Qatar, Cyprus, Pakistan, Brunei, Sri Lanka, Jordan, Oman, Maldives, Bulgaria, Iceland, Slovakia, Lithuania, Romania, Albania, Armenia, Mexico, Nepal, Serbia, Cambodia, Croatia, Czech Republic, Slovenia, Kazakhstan | $50 | $65 | $80 | $95 | $110 | $125 | $135 | $150 | $165 |
| Singapore, Thailand, Malaysia | $20 | $25 | $30 | $35 | $40 | $45 | $50 | $55 | $60 |
Shipping Time (for reference only, the actual situation shall prevail):
| Area | Shipping time |
| Europe | 3 - 7 business days |
| Asia, Oceania | 3 - 7 business days |
| North America | 3 - 7 business days |
| South America | 5 - 10 business days |
Please check which area your region/country is in.
Order preparation time: 3-7 business days (specific details need to refer to the order situation).
NOTE
- Customers need to pay customs duties by themselves.
- We do not charge customs duties and sales taxes.
- For orders weighing more than 10kg, please contact us regarding shipping costs.
- The above shipping costs are for reference only, and the specific amount shall be subject to the amount displayed on the checkout page.
- If you find that your package has not been delivered within the specified time, the tracking information shows that the package has been delivered, but you have not received it yet, or there are missing/wrong items in your package, please contact customer service in time.
- Shipping time is estimated based on the order payment date, but the actual shipping time may be longer than expected due to an invalid address or other reasons.
- Once an order has been shipped, the shipping address cannot be changed. If you need to change your address or have any other questions, please contact us in time: global@t-firefly.com
